Delete your account

Option 1: delete it yourself in the app

This works on the website and in the Android app.

1. Open WO Extractor and sign in the way you usually do (Google or email code).
2. Go to Company & Rates → Account & sync.
3. Tap Delete my account. If you also want the data removed from this phone, tick Also remove all data from this phone.
4. Tap Yes, delete my account.

It happens straight away and can't be undone. If you might need your invoices later, download a backup first: Company & Rates → Backup & restore → Download backup.

Option 2: ask us by email

Email support@woextractor.com from the address you sign in with, with the subject Delete my account. We'll confirm it's you, delete the account and everything below within 30 days, and email you when it's done. We can also remove you from our email list and delete any feedback you sent.

Delete some of your data and keep your account

You can delete single items at any time in the app (website or Android app). When you're signed in, each deletion syncs, so the item is also removed from your account on our servers and from your other devices.

• An invoice: History → the invoice → Delete → Yes, delete.
• A client (its billing details, rates and sample work order): Clients → the client → Delete → Yes, delete.
• A saved work order and its screenshot: New Invoice → Unbilled WOs → the ✕ on the work order → Delete.
• A part: Company & Rates → Parts catalogue → the part → Delete → Yes, delete.
• A company team you joined: Company & Rates → Your companies → Leave team. The company stops sending you updates.
• Everything on this phone only: Company & Rates → Account & sync → Sign out and remove from this device. Your account and what's synced to it stay.

To have us delete something else, such as feedback you sent, the AI reading log, setup-service screenshots or your email-list sign-up, email support@woextractor.com from the address you sign in with and say what to delete. We'll do it within 30 days and email you when it's done. Payment records are kept as described below.

What's deleted

• Your account and its sign-in (Google or email).
• Everything synced to it: business details, clients, rates, invoices, parts, settings and saved work orders.
• Your photos: logo, work order screenshots and receipt photos.
• If you run a company hub: the company, its team list and its parts lists.
• Your plan (Free, Beta or Pro) and your link to your Stripe customer record.
• Screenshots you sent for the setup service, and any setup request you hadn't paid for.
• The AI reading log (when each read happened and its size).

What's kept, and why

• Payment records (receipts for Pro and the setup service) are kept by us and Stripe for as long as tax and accounting law requires, usually up to 7 years in Canada. A paid setup request is kept as a business record, without its screenshots. If it wasn't delivered yet, email us and we'll refund it.
• Feedback you sent stays, no longer linked to your account, unless you ask us to delete it.
• Data on your own phone stays unless you tick Also remove all data from this phone, or clear your browser data or uninstall the app.
• Your email-list sign-up stays until you unsubscribe or ask us to delete it. It isn't part of your account.
• Invoices you already sent to your clients stay with them.
• Company team lists you're on still show your name and email to that company until they remove you, or you ask us to. Your account is no longer linked to them.

More about what we collect and how long we keep it is in our Privacy Policy.