Terms of Service

Agreement

These terms are between you and SyberScream ("we", "us"), the maker of WO Extractor. By using woextractor.com or the WO Extractor app, you agree to them. You must be 18 or older to use WO Extractor. If you use it for a business, you confirm you can agree on its behalf. Questions: support@woextractor.com.

The service

WO Extractor reads work order screenshots and helps you build, save and send invoices. It can be used without an account. Signing in (with Google or an email code) is optional and adds backup and sync across devices. Optional AI reading sends screenshots to our AI provider to be read, as described in our Privacy Policy. We may add, change or remove features over time.

Check your invoices

Values read from screenshots and receipts can be wrong, and tax rates and rules change. You're responsible for reviewing every invoice before you send it, including hours, rates, km, parts, taxes and totals, and for your own tax and accounting obligations. WO Extractor doesn't give tax, legal or accounting advice.

Plans and payments

• Free includes a limited number of new invoices each month, currently 5. We may change what Free includes.
• Pro is a subscription, billed monthly or yearly in Canadian dollars, plus applicable taxes. Payments are processed by Stripe.
• Pro renews automatically at the end of each period until you cancel. You can cancel anytime from Company & Rates → Your plan → Manage billing. When you cancel, Pro stays on until the end of the period you've paid for, and then your account returns to Free.
• Payments aren't refundable for partial periods, except where the law requires. If you think you were charged by mistake, email us within 30 days and we'll make it right.
• If a payment fails, Pro may end after Stripe's retries.
• If we change Pro prices, we'll tell you at least 30 days before the change applies to your next renewal.
• Pro isn't sold in the WO Extractor Android app on Google Play. Pro bought on woextractor.com works in the Android app when you sign in with the same account.
• Some early testers have Pro at no charge for a time we set (shown as Beta in the app). We'll email them before it ends.

Setup service

"Have us set it up" is a one-time service, paid in Canadian dollars through Stripe: we set up how one client's work orders are read (in your app), or your company's (in your company hub), from the screenshots you send.

• We aim to deliver within 2 business days of payment, but it can take longer if we need better screenshots or more details from you.
• If we can't set it up (for example, the screenshots don't show the details needed), we'll refund you in full.
• If a delivered setup doesn't read your work orders right, tell us within 30 days and we'll fix it, or refund you if we can't.
• A request that isn't paid within 14 days is closed and its screenshots are deleted.
• Send only screenshots you have the right to share with us. We use them only for your setup and delete them as described in our Privacy Policy.

Your data

Everything you put into WO Extractor stays yours. You give us permission to store and process it only to provide the service. You're responsible for having the right to use any client information in your work orders and invoices. You can download a backup or delete your account anytime; see our Privacy Policy.

Data saved only in your browser can be lost if you clear your browser data or lose your device. Sign in or download backups regularly to protect it.

Who owns WO Extractor

WO Extractor belongs to SyberScream. That includes its software and code, design, text, invoice designs, logo and the name "WO Extractor", all protected by copyright and other laws. These terms give you a personal, non-exclusive right to use WO Extractor for your own work, on the plan you're on. They don't give you any ownership of it.

You may not:

• copy, reproduce or republish the app or its code, in whole or in part;
• resell, rent or offer WO Extractor, or a copy of it, to others as your own product or service;
• reverse-engineer, decompile or take the app apart to build a competing product, except where the law allows it;
• remove or change our name, logo or copyright notices;
• use the name "WO Extractor" or our logo in a way that suggests you are us or that we endorse you.

The invoices and PDFs you make with WO Extractor are yours to use however you like.

Acceptable use

Don't use WO Extractor for anything illegal or fraudulent, including false invoices. Don't try to break, overload or get around the app's limits or security (including AI reading's daily limits), or access other people's data. We may suspend or close accounts that do.

Availability

We work to keep WO Extractor running and your data safe, but the service is provided "as is", without guarantees that it will always be available, error-free, or fit for a particular purpose.

Liability

To the extent the law allows, we aren't liable for indirect or consequential losses such as lost profits, lost data or unpaid invoices. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or CA$50 if you use the Free plan. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

Ending

You can stop using WO Extractor and delete your account anytime. We may end or suspend access if these terms are broken, or stop offering the service with reasonable notice. If we stop the service, we'll give you time to download your data, and refund any unused prepaid Pro time.

Changes to these terms

If we change these terms, we'll update the date at the top. For significant changes we'll let signed-in users and the email list know before they take effect. Continuing to use WO Extractor after that means you accept the new terms.

Law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.